Quicker answers on the phone
The office finds any install in seconds while the customer is still on the line.
Guarantees & certificates register · for Windows & doors, Builders & trades
Every guarantee filed and every callback booked
Log each install once with its FENSA or Certass number and guarantee. The register reminds you of anniversaries and checks the cover when a customer rings back.
Any termguarantee length set per product
2 viewsguarantee register and callbacks list
From £400added to your build, + VAT
This is a working example. Click, drag and try it.
2 ways it can work, or tell us yours
Pick the version closest to how you work. Under each one, tell us what you would change. It all goes into your system, and we build it the way you describe.
Guarantee register
Each install sits on one register with its registration, guarantee and anniversary. You can find any job in seconds, years after the fit.
Window, door and conservatory installers
Service callbacks
Book, attend and close callbacks from the original install. You check the guarantee before anyone drives out.
Installers and builders who get warranty calls
What it does day to day
When a fit is signed off, the job goes on the register with its address, products, registration number and guarantee end date. Search by postcode or surname and the paperwork is there in seconds, years after the install.
A customer rings about a misted unit or a stiff handle, and you book the callback from the install record. You can see whether the guarantee covers it, which fitter did the job and what went in, so you know who pays before anyone drives out.
- Registration numbers filedFENSA, Certass or building control references stored on each install.
- Guarantee end datesEach product carries its own guarantee length and the date it runs out.
- Anniversary messagesA note to customers on the anniversary of their fit, with a review request if you want one.
- Callback bookingBook a callback from the install record and it goes into the fitter's diary.
- Cover checkSee whether a fault falls inside the guarantee before you quote for it.
- Certificates on requestSend a copy of the certificate or guarantee to a customer or their solicitor in two clicks.
Spreadsheets, off-the-shelf or your own
How Guarantees & certificates register goes on each of the three ways businesses usually run it.
| What | Spreadsheets and paper | Off-the-shelf software | Your own system |
|---|---|---|---|
| Finding an old certificate | A box file in the loft | A search through emails and PDFs | Search a postcode and open the install |
| Guarantee end dates | Worked out by hand when asked | Not stored anywhere useful | On each install, counted down |
| Callbacks | Written on the whiteboard | Booked like any other job | Booked from the install with cover checked |
| Solicitor requests on a house sale | Half an hour of digging | Depends where someone saved it | Certificate emailed in two clicks |
What changes for you
No free work by mistake
You see when a guarantee has run out before you send a fitter out at your own cost.
Fitters know the history
The fitter going out can see what was installed and who fitted it.
Past customers come back
Anniversary messages remind past customers about you when they want a new door.
Works with the rest of your system
Information goes from Guarantees & certificates register to the sections that need it, so nobody types it in twice. Add them now or later.
Connects to Xero, QuickBooks, Sage, FreeAgent, Stripe, GoCardless, Microsoft 365, Google and most modern software.
Questions about Guarantees & certificates register
Anything else, call us on 01903 368559.
Yes. We import your existing spreadsheet or job list, so the register starts with the installs you have already done.
It keeps the registration details and shows which installs still need registering. You register them through your own FENSA or Certass account.
Yes. Electrical, gas and building control sign-offs can sit on the register in the same way.
Want Guarantees & certificates register built your way?
Add it to your system, tell us what to change, and we will send you a working version free.